melbet bd Privacy Policy

Last Updated: January 2025

1 Introduction and Scope

This Privacy Policy ("Policy") explains how melbet bd collects, processes, stores, and uses the personal information of every member who uses the platform. By visiting our website or creating an account, you are considered to have accepted the terms of this Policy.

melbet bd operates an online gaming and betting platform for users in Bangladesh. We respect your privacy and are committed to keeping your information secure. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies only to melbet bd's own websites and applications. We bear no responsibility for third-party websites or services.

2 What Information Is Collected

melbet bd collects user information at various stages. This information comes mainly from two sources — information you provide directly, and information collected automatically from how you use the platform.

2.1 Information You Provide Directly

Name, date of birth, and national identity details
Mobile number and email address
Password and security question answers (in encrypted form)
Financial transaction details — bKash, Nagad, or Rocket account numbers
Documents submitted for identity verification
Content of communications with customer support

2.2 Information Collected Automatically

IP address and device identifier information
Browser type, operating system, and screen resolution
Site usage history — which pages you visited, how long you stayed, which links you clicked
Login time and location (at country level)
Behavioural data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may engage trusted third-party service providers for identity verification and fraud prevention. In such cases, the minimum necessary information may be shared with them.

3 Purpose of Using Information

Information collected from you is used for specific and legitimate purposes. melbet bd never sells your personal information without your permission.

3.1 Providing and Operating Services

Creating and managing accounts
Processing deposits and withdrawals
Providing bonuses and promotional offers
Keeping records of gaming history and transactions

3.2 Security and Fraud Prevention

Preventing unauthorised access to accounts
Detecting and investigating suspicious transactions
Controlling attempts to create multiple accounts
Complying with anti-money laundering regulations

3.3 Customer Support and Communication

We may contact you at your registered mobile number or email about important matters relating to your account, such as service changes or security alerts. You may opt out of promotional messages, but service-related notifications cannot be turned off.

3.4 Responsible Gaming

We monitor your gaming behaviour so that we can intervene promptly if any problematic pattern emerges. Our Responsible Gaming guidelines explain this in detail.

4 Cookies and Tracking Technologies

When you visit the melbet bd website, cookies may be stored in your browser. Cookies are small text files kept on your device that help improve your experience on future visits.

4.1 Types of Cookies

Essential Cookies: Required to maintain your login session and for security. Disabling these will prevent the site from working properly.
Functional Cookies: Remember your language preference and settings.
Analytics Cookies: Help us understand which parts of the site are used most.
Marketing Cookies: Used to show you promotional content based on your interests.

4.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies will make it difficult to log in to your account and complete transactions.

Analytics and marketing cookies are optional. Turning them off will not affect your use of the main service.

5 Sharing Information with Third Parties

melbet bd never sells your personal information. However, in certain situations, the minimum necessary information may be shared with selected third parties.

5.1 Service Providers

Necessary information is shared under contract with trusted providers for payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer support. These organisations are contractually bound to protect data confidentiality.

5.2 Legal Obligations

Relevant information may be provided to comply with court orders, valid legal requests from investigating authorities, or applicable law. In such situations, we aim to disclose as little information as possible.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new operating party. You will be notified appropriately in such cases.

6 Data Security Measures

melbet bd maintains industry-standard technical measures to keep your personal and financial information secure.

6.1 Technical Security

SSL (Secure Socket Layer) encryption — all data exchanged between the website and servers is encrypted
Password hashing — your password is never stored in plain form
Firewall and intrusion detection systems
Regular security audits
Access to sensitive data is limited to authorised staff only

6.2 Your Responsibilities

Security is a two-way process. Some precautions are needed on your part as well:

Use a strong, unique password and change it regularly
Do not share your login details with anyone
Log out after using the site on a public or shared device
If you notice any suspicious activity, report it to customer support immediately

If you see any unusual login or transaction, contact us via live chat without delay. Our team is available 24/7.

7 Data Retention Period

Your personal information is retained for as long as necessary. The retention period is determined based on the type of service, legal obligations, and business requirements.

7.1 Active Accounts

All relevant information is retained while your account remains active. Transaction history and gaming records are kept for an extended period as they are needed for dispute resolution and financial accounting.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

7.3 Backups and Archives

Information may exist in system backups and may lag slightly behind the normal deletion process. However, information in backups is not used for active services.

8 Your Rights and Controls

You have certain important rights regarding your personal information. Contact customer support to exercise these rights.

8.1 Right to Access and Correct Information

You may request to view the information stored in your account at any time. If any information is incorrect or outdated, you may request a correction. You can update some information directly from your account settings.

8.2 Request to Delete Information

If you close your account, you may request that your information be deleted. However, complete deletion may not always be possible where legal obligations, ongoing disputes, or financial transaction records are involved.

8.3 Opting Out of Promotional Communications

If you do not wish to receive marketing or promotional messages, notify customer support or use the unsubscribe link in any such message. Urgent service-related notifications are not covered by this opt-out.

8.4 Right to Data Portability

Where applicable, you may request your data in a structured, machine-readable format.

9 Protection of Minors' Information

melbet bd provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.

Age is verified during the registration process. If an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on our site, please contact customer support immediately. For more information about us, you can visit our About Us page.

10 Changes and Updates to This Policy

This Privacy Policy may be revised from time to time due to business changes, introduction of new services, or legal requirements.

10.1 Notification of Changes

For significant changes, a notice will be published on the site and, where applicable, registered email addresses will be notified. Continuing to use the site after changes have been made will be considered acceptance of the updated policy.

10.2 Previous Versions

The date of change is noted in each update. If you have questions, you may contact customer support, and our FAQ section explains common topics in a straightforward way.

11 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our privacy team is always ready to address your concerns.

Live Chat

Contact us via live chat from any page on the site. Support is available in both Bengali and English, 24/7.

Email

For written complaints or detailed matters, contact us by email: [email protected]

We aim to respond to email complaints within business days. For urgent matters, please use live chat.